Frequently Asked Questions
How do I place an order?
Please contact us directly to place an order. We make each piece of furniture custom to order here in the Pacific Northwest. You can place your order by emailing us at email@example.com or call us direct, M-F, 9-5 (PST) at 503 863 9980.
Do you offer a discount to the trade?
We extend a 15% discount to members of the design trade: interior designers, architects, developers, and the furniture procurement industry. To apply for membership please download and complete our Trade Account Application and return to firstname.lastname@example.org.
What are your lead times?
Our lead times vary slightly throughout our collection and range from 10 to 12 weeks. Lead time is defined as starting when the deposit payment is received, ending when the completed furniture is ready to ship. We are sometimes able to rush orders for an additional fee. If you have any concerns regarding your timeline, it's best to get in touch.
Do you require a deposit?
We require a 50% non-refundable deposit on all orders over $5000. Products will ship out only after the remaining balance has been paid in full. For orders under $5000, payment in full is required at the time the order is placed.
What forms of payment do you accept?
We accept payment by check to our mailing address (PHLOEM STUDIO, PO Box 907, Stevenson, WA, 98648) or credit card (with a 3% processing fee).
What shipping method do you use?
We ship most of our furniture orders with blanket wrap delivery through very reputable, insured shipping companies. The majority of our furniture orders shipping in the continental United States travel with a small company we have trusted since PHLOEM began. Some smaller pieces may ship via UPS Ground in a very well packed box. If you would like to ship your furniture internationally or have specific shipping requests, please contact us. If needed, we can store your furniture order after it is finished and before it ships for up to 14 days. After 14 days time, storage fees will incur.
How much does shipping cost?
Shipping rates vary. If your furniture is shipping in the continental United States, it is safe to assume it will add 10% to 20% to the cost of the order. For all shipping quotes, we will need your full name, address, and phone number.
Do you accept returns?
Due to the custom, hand crafted nature of all of our furniture, we are not able to accept returns or offer exchanges. Once an order has been placed, it cannot be canceled. If your furniture was damaged in shipping transit, you must contact us immediately to file a claim at 503 863 9980. No claims can be made after 48 hours.
Is your furniture contract grade?
While all of our pieces are designed and built to last a lifetime of love and age gracefully in a residential setting, there are pieces in our collection that are very well suited for a commercial environment and can handle increased traffic. Our furniture has been specified for many different workplace and hospitality settings. We have also worked directly with interior designers and architects to design and build pieces specifically for their commercial project environments. Our shop can handle the demands of larger orders efficiently. Please get in touch and we can talk through your project's needs and answer any specific questions you may have.
Do you make custom furniture?
Many of the pieces within our collection are custom by nature in terms of material choice. Some pieces can be customized even further by requesting specific dimensions. We also work with private clients and designers to create one of a kind heirloom pieces. Please contact us for more information and to obtain a quote.
Can I have wood and fabric (or leather or rope) samples mailed my way?
If you are interested in purchasing our furniture and would like to physically touch and see some material samples to help with your decision, we are happy to mail you a care package. We send wood, wool, leather, and rope samples through the USPS. You can see those options on our Materials page. When you are done with the samples, we kindly ask that you please return them in the large self addressed envelope in the care package.
Can you upholster PHLOEM chairs with fabric not listed on your website?
Yes, we can use your fabric or leather to upholster your future PHLOEM furniture. This is commonly called COM (Client's Own Material). If it is a material our upholsterer is not familiar with, we will need to approve a physical sample before moving forward. Cutting fees may apply. Please get in touch and we can discuss the next steps. Each chair's product page has the COM yardage requirements listed.
Do you sell plans to your furniture?
We do NOT sell plans to our furniture or encourage or authorize any other craftsperson, factory, or hobbyist to make versions or reproductions of our furniture. We feed our bellies, pay our employees, pay our rent, and live our lives by selling original PHLOEM STUDIO furniture designs. We've put a whole lot of love, sweat, and tears into designing and building these furniture pieces and selling plans or authorizing reproductions would not allow us to live the humble creative lifestyle we have cultivated through years of hard work. Thanks for understanding.
Can I visit your studio?
Definitely! Our studio is located in the small river town of Stevenson, Washington in the Columbia River Gorge, about 45 minutes east of Portland, Oregon. It's absolutely beautiful out here and we'd encourage you to take a hike and absorb some nature while you're out here to visit. We are available to show you our woodshop by appointment only. While we love visitors, it is essential that you contact us ahead of time to schedule your visit. We share our woodshop with the sculptor Laura Buchan.
Where can I see PHLOEM STUDIO furniture?
If you can't make it out to the Columbia River Gorge (we understand it's really far for most folks), our furniture is represented at two exceptional retail locations in the United States. They are:
Beam & Anchor, 2710 N Interstate Ave, Portland, OR 97217
FAIR, New York Design Center, 200 Lexington Ave, Suite 601, New York City, NY 10016
Does your furniture come with a warranty?
Absolutely. We stand behind the quality of our design and craft. Should your PHLOEM STUDIO furniture fail during the lifetime of the original owner because of workmanship or the failure of wood materials, we will repair or replace it. All upholstery materials, slings, straps and rope are warranted for five (5) years against material failure. This warranty does not cover abuse, alterations, environmental damages or improper storage. With proper care, PHLOEM STUDIO furniture will last beyond your lifetime.
Our commercial/contract grade warranties vary. Please contact us at email@example.com for more information.